Privacy Policy

• Account details: your email address and, if you sign in with Google, your name and profile picture.
• Projects: each project’s title, transcript, caption and style settings, and the length of its video. The video file itself is not uploaded.
• Brand Kit: the logos and fonts you add, stored so you can use them in your projects.
• Usage: how many minutes you have transcribed, so we can apply your plan’s limits.
• Billing details: your plan, subscription status and the payment records our payment partner sends us. Card details go to our payment partner and never reach us.
• Technical data: browser and app version and, when you import or export a video, its format, resolution, size, length and any error, so we can fix problems. Never the video itself.
• Activity in the app: while you’re signed in, the pages you open and what you do there: the buttons and settings you use, the kinds of edits you make (for example a style change or a cut, never the words of your captions) and how your exports go, with the time, your browser and the app version. Never your video, your audio, your caption text or anything you type.
• Errors: when something goes wrong in the app or on this site, the error, the page it happened on and your browser, whether or not you’re signed in, so we can fix it.

Previewing, exporting, speaker tracking and the background cut-out run in your browser on your own device; your video file stays there. To create captions, your browser extracts the audio track and sends it to our speech-recognition provider, which returns the transcript. If you use AI styling such as keyword emphasis, or ask for your captions to be translated, the transcript text is sent to our AI provider to generate the suggestions or the translation.

The free tools at /tools work entirely in your browser. The files you open there are not uploaded.

If you create a share link for a saved template, anyone with the link can see that template’s name and style and save a copy to their own account. They cannot see your projects, videos or account. You can turn a link off at any time from your Brand Kit.

• To provide, maintain and improve CAPWAV.
• To manage your account, plan and usage limits.
• To send service emails such as sign-in links and receipts.
• To prevent abuse and keep the service secure.

We use these providers: hosting (Vercel); database, authentication and Brand Kit file storage (Supabase); email delivery (Amazon SES); speech recognition (ElevenLabs); AI suggestions and caption translation (Anthropic); payments (Dodo Payments, our merchant of record); and Google, if you choose to sign in with Google. Each processes data on our behalf under its terms, and some process it outside your country, including in the United States.

We keep your account data, including your activity and error records, while your account is active, and they are deleted with it. You can delete projects at any time, and you can ask us to delete your account and associated data by emailing support@capwav.com. Billing records are kept as required by law.

We use essential cookies to keep you signed in, and your browser’s storage to hold the editor’s working files on your device. We do not use advertising or analytics cookies. If we add analytics, we will update this policy first.

Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to certain processing. Contact us and we will respond within the time required by law.

CAPWAV is not intended for children under 13 (or the minimum age in your country).

CAPWAV. Email: support@capwav.com.